Returns or Exchanges
At PoochieBoots we do everything we can to ensure you are happy with your purchase. We have also made our return policy as easy as possible.
You are entitled to a return within 14 days of your purchase. Outside of 14 days, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Authorization Numbers
To return an item for any reason, you first need to be issued an official Return Authorization number. No returns will be accepted without an assigned Return Authorization number.
To request a Return Authorization number for an item that you have purchased within the past 14 days, please click here
Please include the Return Authorization number on the outside of the package that you're returning, and / or on the invoice included with your original order. This will help expedite the return & exchange process.
If you have any questions or concerns, please contact us at firstname.lastname@example.org and we will be happy to help!